Product Return, Exchange & Warranty Policy

7-Day Product Exchange

Products may be exchanged within 7 calendar days from the invoice date or delivery date, subject to inspection and approval by Ginmit Trading Sdn. Bhd.

To qualify for exchange:

• Original invoice or receipt must be presented.
• Product must be unused, uninstalled, unaltered and in new condition.
• Product must be returned in its original packaging.
• All accessories, labels, manuals, fittings, parts and free gifts, if any, must be returned together.
• Exchange is subject to stock availability.
• If the replacement item is of higher value, the customer must pay the price difference.
• If the replacement item is of lower value, the price difference will not be refunded.

Exchange After 7 Days

Exchange requests made after the 7-day period are not automatically accepted.

If Ginmit Trading Sdn. Bhd. agrees to consider the exchange request, a minimum 10% handling fee may apply, subject to product condition, packaging condition, stock availability and management approval.

Ginmit Trading Sdn. Bhd. reserves the right to reject any exchange request made after the 7-day period.

Items Not Eligible for Exchange

The following items are not eligible for exchange:

• Sale, clearance, display or promotional items.
• Special order, indent order or custom-made products.
• Cut-to-size, made-to-measure or modified products.
• Installed, used, assembled, drilled, altered or damaged products.
• Products damaged due to improper handling, storage, transportation, installation or misuse.
• Products without original receipt, packaging, labels, accessories or complete parts.
• Products purchased from third-party sellers, online platforms or unauthorised dealers.

Defective Products

All defective product claims are subject to inspection and verification by Ginmit Trading Sdn. Bhd.

Only confirmed manufacturing defects may qualify for repair, replacement or exchange, subject to the warranty terms and the nature of the defect.

No Cash Refunds

All goods sold are not refundable in cash once payment has been made, unless required by law or approved by Ginmit Trading Sdn. Bhd.

Transport & Warranty

Customers are required to return products to any Ginmit showroom for inspection and exchange.

For large products originally delivered by Ginmit, transportation for replacement may be arranged upon approval.

Warranty service is valid within Malaysia only.

How to Request an Exchange or Warranty Claim

Customers may contact Ginmit or visit any Ginmit showroom with the following:

• Original invoice or receipt.
• Product in its original condition and packaging.
• Related accessories, fittings, manuals and parts.
• Photos or videos showing the issue, if applicable.

Our team will assess the product and advise the next step accordingly.

Policy Acknowledgement

This Product Return, Exchange & Warranty Policy forms part of every quotation, sales order, invoice, delivery order and transaction issued by Ginmit Trading Sdn. Bhd.

By placing an order, making payment, collecting goods or accepting delivery, customers acknowledge that they have read, understood and agreed to be bound by this policy.

Ginmit Trading Sdn. Bhd. reserves the right to amend, update or revise this policy at any time without prior notice.